Reference

Legal policies built around your account

When you open an account with main judi, your rights and our obligations are set out clearly.

Account SecurityData ProtectionWithdrawal VerificationSupport Access
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main judi Legal policies built around your account
REACH OUR LEGAL TEAM

How to contact us about policy questions

If you need to discuss account terms, data requests, or policy issues, we have multiple channels open to you.

Live Chat Open live chat from the lobby anytime.
Email Support Send policy questions to our support email for formal replies.
In-App Messaging Message directly from your account settings for quick clarifications about terms.
HOW WE PROTECT YOU

Data, security and your account rights

Your account sits behind encrypted login and two-factor verification options. Personal data — name, email, payment details — is held separately from transaction records and encrypted at rest.

Account Encryption

Your login credentials and payment methods are encrypted. Two-factor verification is available in account settings. Enable it to add a second security layer.

Data Separation

Personal identity data is stored separately from gaming and transaction data. This limits exposure if any single system is compromised.

Data Requests

You can request a copy of all data we hold on you. Send a request via email; we'll provide a complete export within 14 days.

Account Closure

Close your account anytime via Settings. A 7-day cooling-off period applies before permanent deletion. Transaction history is kept per legal requirements.

Cookie Control

Essential cookies enable login and security checks. Non-essential cookies track behaviour for service improvement. Disable them in your browser settings.

Fraud Response

Spot suspicious activity? Contact support immediately. We freeze accounts while investigating unauthorized transactions or login attempts.

Your rights and our policy in detail

We collect your name, email, date of birth, and payment details for deposits and withdrawals. Phone number is optional. This data is used for identity verification, account recovery and compliance with Indonesian financial regulations. We do not sell your data to third parties.

Personal account data is deleted within 30 days of closure. Transaction records and payment history are kept for five years under Indonesian law and anti-money-laundering requirements. After five years, all records are purged unless a dispute or investigation is active.

Yes. Submit a data access request via email to our support team. We'll compile your account data, transaction history, login records and any notes from support interactions. We deliver the export within 14 days in a readable format.

Contact support immediately via live chat or email with details of the suspicious activity. We freeze your account to stop further transactions while we investigate. We review login logs, transaction records and security alerts. You'll be updated every 24 hours on the investigation status.

Payment details — DANA, OVO, GoPay and QRIS credentials — are encrypted and stored in isolated secure servers. They are never displayed in full on any page or email. Transactions are logged separately from personal identity data. Encryption keys are rotated quarterly.

Close your account anytime via Settings. A 7-day cooling-off period applies; during this time, you can reactivate without penalty. After seven days, closure is permanent. Permanent accounts cannot be reopened; you must create a new account to return.

Disputes about transactions, bonuses, or account restrictions are handled by our legal team. Submit a formal dispute via email with details and supporting evidence. We investigate and respond within ten business days. If unresolved, you may escalate to Indonesia's financial ombudsman or local dispute resolution services.

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